Terms and Conditions

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Viktoria Novak Design Pty Ltd. All orders and purchases made through the facilities of this website shall be subject to these Terms and Conditions:

• Viktoria Novak Design Pty Ltd may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars, and all charges will be processed in Australian dollars. Prices include GST.

• All prices listed on this website are subject to confirmation. Viktoria Novak Design Pty Ltd will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

• Personalised consultations with our stylist are charged at $55 per hour. Should you proceed with a headpiece/crown purchase or custom order at the time of your consultation, your consultation fee will be deducted from the overall total sale. We reserve the right to request for your credit card number as part of our booking policy to process your payment upfront.

• If you are interested in a custom bespoke headpiece/crown which is outside of our collections, consultations with our designer (Viktoria) are available at $99 per hour.

• Our booking policy requires that you give us at least 48 hours notice to cancel or reschedule your appointment. This will allow us to make the appointment time available to others. This also ensures that our boutique does not incur the costs associated with No Shows or Late Cancellations. If you do not attend your booked appointment, we reserve the right not to refund you your consultation fee of $55.

• Viktoria Novak will provide you with a quote during your consultation. Should you wish to proceed a 50% deposit (non-refundable) is required to commence the work with the remaining balance being due on pickup or prior to postage/shipping. No refunds or exchanges will be given if you simply change your mind.

• Production lead times noted on this website are subject to designers availability. We reserve the right to charge an additional rush order fee should the designer be booked out for production during the time required.

• Please choose carefully as our designs are handmade designer items. No refunds or exchanges will be given if you simply change your mind.

• If you wish to return items due to perceived faults or damage, Viktoria Novak will request that the item be returned (at the customer’s cost) to assess the item and determine whether the fault or damage was caused in the manufacture of the item. If a manufacturing fault is found, Viktoria Novak will repair, replace or refund the item. If Viktoria Novak determines that the damage has been caused intentionally or from mistreatment, no refunds will be given. The customer has the option to request Viktoria Novak to repair the item, all repairs will be at the customers cost. If a customer is entitled to a refund, this will occur within 14 business days of Viktoria Novak receiving that notice.

• Please note that in interests of hygiene and for your protection we do not accept exchanges/returns of, or refunds on pierced earrings.

• Please understand that colours may vary between computer screens. The colours on the website are represented as best as possible but we can not be held responsible for wrong choices or colours variances between computer screens.

• Viktoria Novak reserves the right to limit the quantities of certain items which you, your family or any group can purchase.